Heartfelt Chic Black Hat

Here is a summary of the estimated processing times for customized hats and embroidery orders:

1. Customized hats: The standard processing time is 7-10 business days.
2. Embroidery orders: The typical processing time is 3-4 weeks.

Please note that production times may vary depending on the volume of orders received. While some orders may be completed earlier, we cannot guarantee expedited delivery for all orders. Thank you for your understanding.

CUSTOM ORDERS ARE FINAL SALE- NO EXCEPTIONS! 

No store credits or exchanges on custom orders.

Damages and issues

Please inspect your order upon reception and contact us immediately at francoiseandcompany@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you have received an item that is defective or damaged due to transit you must contact us within 2 business days in order to receive a non defective item. We are not responsible for items that are defected in transit or left in extreme heat which may cause distortion on some heat sensitive items.

Please note that our items are hand-made pieces and should be dry cleaned only. Iron low heat. We recommend following the care instructions for the items to ensure its longevity and quality.

Please be advised that we are not responsible for any damages or issues that may arise as a result of improper care or handling of this item.

Hats have adjustable sizing. Women's specialized items fit true to size, and all hoodies and t-shirts are unisex.